Refund policy

Returns & Refunds Policy

We want you to be completely happy with your purchase from The Cook’s Tipple Ltd. If something isn’t right, we’re here to help.

Returns
If for some reason you would like to return your order please contact us via email on enquiries@thecookstipple.co.uk 

As it is a product for human consumption the security seal must be intact, and a photo of the intact seal must be attached with the email. (In this instance the refund will not include return postage costs incurred to return the item.)

If your order arrives damaged, incorrect, or faulty, please contact us within 2 days of delivery at enquiries@thecookstipple.co.uk with your details and a photo of the issue. We’ll be happy to arrange a replacement or refund where appropriate.

Refunds
Once we’ve reviewed your claim and confirmed the issue, we’ll process your refund back to your original payment method. Please allow 3–5 working days for the refund to appear, depending on your bank.

Non-Returnable Items
We cannot accept returns on:

• Opened or used bottles

• Items not purchased directly from our website

• Sale or promotional items (unless faulty)

Cancellations
If you need to cancel your order, please contact us as soon as possible at enquiries@thecookstipple.co.uk. If the order hasn’t been dispatched yet, we’ll cancel it and issue a full refund. If it has already been dispatched unfortunately we will not be able to stop the delivery.

Questions?
If you have any questions or concerns about your order, don’t hesitate to reach out. We’re a small business and we genuinely care about getting things right.